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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 10:10 am 
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Have you tried creating a new `user` on your Windows installation.. so its `clean` of any other programs, run steam, log in as same account etc and see what it does?

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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 4:50 pm 
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Similar issue here, game starts and a trademark screen appears (with logos of Havok etc...). But then it gets stucked. Nothing happens, tryed waiting for two minutes but nothing. What can I do? D3D11Install_2010.exe doesnt even start anymore after I changed compatibility mode.

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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 4:52 pm 
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raz3rITA wrote:
Similar issue here, game starts and a trademark screen appears (with logos of Havok etc...). But then it gets stucked. Nothing happens, tryed waiting for two minutes but nothing. What can I do? D3D11Install_2010.exe doesnt even start anymore after I changed compatibility mode.


Did you try running it in windowed mode?

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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 5:00 pm 
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You mean by pressing alt+enter? Tryed right now, no luck.

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Steam: quidxrazer (raz3r) Feel free to add me!!!

I have 87 games on Steam, only one of them does not work and yeah, it's Sleeping Dogs -.-"
If your game gets stuck on loading screen too post here. Help devs fix it!


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 5:49 pm 
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Ok I disabled Steam Community and now (finally) the game starts. However I have an even worse problem. When I click New Game it loads for a while and then it gets stucked... Come on I really want to play this game :(

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Steam: quidxrazer (raz3r) Feel free to add me!!!

I have 87 games on Steam, only one of them does not work and yeah, it's Sleeping Dogs -.-"
If your game gets stuck on loading screen too post here. Help devs fix it!


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 5:50 pm 
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Joined: Wed Aug 15, 2012 5:05 pm
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Steam Community? You mean the ingame Overlay UI?


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 5:52 pm 
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Joined: Wed Aug 15, 2012 12:08 pm
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Indeed.

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Steam: quidxrazer (raz3r) Feel free to add me!!!

I have 87 games on Steam, only one of them does not work and yeah, it's Sleeping Dogs -.-"
If your game gets stuck on loading screen too post here. Help devs fix it!


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 5:57 pm 
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What version are your graphics card drivers? The overlay UI and a blackscreen indicate to me that you're having display driver problems.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 6:54 pm 
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Catalyst 12.6, however looking at the Steam forum it doesnt sound like a graphic card problem at all.

EDIT: 12.8 went out few hours ago, gonna try with them.

Some help from devs would be much appreciated, it is quite hard to believe that I can't play this game yet.

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Steam: quidxrazer (raz3r) Feel free to add me!!!

I have 87 games on Steam, only one of them does not work and yeah, it's Sleeping Dogs -.-"
If your game gets stuck on loading screen too post here. Help devs fix it!


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 7:10 pm 
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raz3rITA, make your own thread.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 7:12 pm 
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Location: New York
Aphros wrote:
Okay guys, i've tried everything! Steam doesn't answer yet and i've surfed the forum to find answers but nothing!

I bought the game on steam, pre-order in fact. The problem is that when i try to run it, it just opens a white window and does not even try to start it, it just goes to "Not responding". (You can see this link from steam support web page: https://support.steampowered.com/att...php?id=2154485 )

Maybe this is not the place to ask because i bought the game on Steam, but i'm really running out of options right now.

My pc:

OS: Microsoft Windows 7 Service Pack 1 (build 7601), 64-bit
Procesor: AMD FX-4100 QuadCore 3.6 GHz
RAM: 4GB
Video Card: GeForce GTX 550 Ti 1024MB

Everything up to date (Seriously i've tried everything).

What could it be? Seriously, i really want to play this game!


Which exact video driver version do you have installed? Mine is working on Win 7 with GeForce 301.42 WHQL. Also, do you have Realtek on-board audio? That can cause problems in games (used to cause CoD4 to crash on map load). Try disabling your Realtek audio device.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Wed Aug 15, 2012 11:26 pm 
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Joined: Wed Aug 15, 2012 1:43 am
Posts: 12
I had everything up to date. Right now, i installed windows again and have a completely clean pc. And finally WORKS!! In fact, when i tried to run it at first i got problems with 2 dll files: xinput1_3.dll and d3dcompiler_43.dll. So i installed them and no problem again. Now i can finally play.

Thanks everyone for your help, you actually helped me a lot. Seriously thx.

My conclusions about the problem could be that you need a clean Steam folder to run the game properly.

Best regards,
And seriously, thank you all!

Now to actually enjoy the **** awesome game.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Thu Aug 16, 2012 5:05 am 
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Ya the thing with the service pack is what I was saying you need to right click the Direct X 11 file and go the advanced or compatibility tab and deselect the option that was running the file in windows vista compatibility.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Thu Aug 16, 2012 5:07 am 
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Joined: Wed Aug 15, 2012 7:15 am
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Ya the thing with the service pack is what I was saying you need to right click the Direct X 11 file and go the advanced or compatibility tab and deselect the option that was running the file in windows vista compatibility or instead you need to select it to run as vista with service pack 2.


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 Post subject: Re: Please help! Can't even open the game
PostPosted: Thu Aug 16, 2012 6:20 pm 
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Joined: Thu Aug 16, 2012 6:09 pm
Posts: 47
Ok I am going to make this as clear as possible.

Reinstalling Windows will not solve the problem.

I have had the exact same problem and fixed it.
After seeing you suffering under the wrath of usual PC
program debugging issues I am moved with pity.

The problem is exactly with the DX compiler files
(and probably a few other .dll files etcetera)
not being forced to be installed during game installation
which is common practice for many game isntallations to do
these forced checks for the convenience of the users.

If the D3D11 install is not working for you as the guy suggested above mentioned,
(it did not for me)

THEN in the file path open the sub directory folder DXRedist.
Either scroll down (or press d then x quickly via standard input(your keyboard)) to the DXSETUP file.

Run the installation, it should install all needed DX files for the game to work.
(at least it did in my case)


Good luck guys! I sincerely hope you read this post before, formatting and reinstalling Windows.
It seems much of the DX redistributable content is not added to systems with w7 service pack 1
(which I would think would be a fairly obvious generic collection of files to have)


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