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 Post subject: HKShip.exe error / game wont start. this FIXED it for me.
PostPosted: Wed Jan 09, 2013 2:50 am 
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HKShip.exe error / game wont start. this FIXED it for me.
i downloaded the game on steam but it wouldnt run and i got the hkship.exe has stopped working error. tried everything i could find on forums with no luck, so experimented a bit and the game loads fine now.
i am running a brand new install of vista 64 fully updated, and nvidia 310.90 drivers.
heres what i did:
1. exit steam.
2. go to: Programme files, Steam, Steam apps, Common, Sleeping dogs, Redist
3. remove the following files; D3D11Install_2010.exe, vcredist_x86.exe, D3D11InstallHelper.dll
4. go to: Programme files, Steam, Steam apps, Common, Sleeping dogs
5. remove the following files; HKShip.exe, d3d11.dll, dxgi.dll
6. start steam, right click on sleeping dogs and select properties.
7. select local files then verify integrity of game cache and follow the prompts.
steam replaced the files and now the game starts every time!
hope this helps someone! i was close to giving up and asking for a refund.

system specs.
intel quad core 2.4,
4gb ram,
vista ultimate 64,
gtx260.


Last edited by bertsarky on Wed Jan 09, 2013 3:29 pm, edited 1 time in total.

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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Jan 09, 2013 5:39 am 
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Joined: Tue Jan 08, 2013 6:25 am
Posts: 16
bertsarky wrote:
HKShip.exe error / game wont start. this FIXED it for me.
i downloaded the game on steam but it wouldnt run and i got the hkship.exe has stopped working error. tried everything i could find on forums with no luck, so experimented a bit and the game loads fine now.
i am running a brand new install of vista 64 fully updated, and nvidia 310.90 drivers.
heres what i did:
1. exit steam.
2. go to: Programme files, Steam, Steam apps, Common, Sleeping dogs, Redist
3. remove the following files; D3D11Install_2010.exe, vcredist_x86.exe, D3D11InstallHelper.dll
4. go to: Programme files, Steam, Steam apps, Common, Sleeping dogs
5. remove the following files; HKShip.exe, d3d11.dll, dxgi.dll
6. start steam, right click on sleeping dogs and select properties.
7. select local files then verify integrity of game cache and follow the prompts.
steam replaced the files and now the game starts every time!
hope this helps someone! i was close to giving up and asking for a refund.


You my good sir have just helped me firgure what could be the cause of all of this. After running the verify regardless it DOESN'T push the d3d11.dll and the dxgi.dll into the game folders.....Ill investigate more into this and on acquiring these files to test.

Update: Nevermind I tested that and it didn't work. This is the biggest troubleshooting I have ever done in my entire life. Well done Square Enix. I Accepted this Challenge.


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Jan 09, 2013 3:23 pm 
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Joined: Wed Jan 09, 2013 2:47 am
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checked in my steam folders and it seems the files: d3d11.dll and dxgi.dll, were not replaced by steam.!? however, the game runs perfectly. :scratch:
also, i just installed the high res pack and still no problems.
good luck, hope this is of help.


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Thu Jan 10, 2013 3:16 am 
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Very interesting indeed, I have been getting a lot more lately of this D3D11InstallHelper.dll and the game crashes. Will try this out tommorrow. Thanks for the feedback.

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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Jan 23, 2013 8:25 pm 
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Joined: Tue Jan 22, 2013 6:20 am
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d3d11.dll and dxgi.dll Are not in my sleeping dogs folder. Would they be anywhere else?


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Thu Mar 21, 2013 2:53 am 
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Joined: Thu Mar 21, 2013 2:51 am
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I registered just to thank you. This worked for me. After trying every other topics "fixes" i was close to giving up.
Thank you bertsarky :thumb:


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Apr 03, 2013 10:01 am 
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Joined: Wed Apr 03, 2013 9:55 am
Posts: 3
can u help me please i dont find d3d11.dll and dxgi.dll in my folder so i delete the other you sead to delete but dose not work stil give me this error


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Apr 03, 2013 8:43 pm 
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Joined: Thu Mar 14, 2013 1:23 pm
Posts: 35
sarelkat wrote:
can u help me please i dont find d3d11.dll and dxgi.dll in my folder so i delete the other you sead to delete but dose not work stil give me this error


Depending on Windows Version, you find the two files either in Windows\system32 or Windows\sysWOW64 subfolder. Usually that is where DX installer would 'throw' this files, unless the game requires otherwise. Mine are from February this year. You could check the named Folder(s) and maybe download the latest DX Redistributable Files directly from Microsoft Download Center. That should not be necessary normally, but you never know what got messed up by a game installer on any given PC. Give it atry, at least it won't do no more harm. And good luck!


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 Post subject: Re: HKShip.exe error / game wont start.
PostPosted: Thu May 23, 2013 12:15 pm 
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Joined: Thu May 23, 2013 12:11 pm
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I also have the same problem.

Windows 7 64bit
Intel HD graphics

After completing all the installation process when starting the game and clicking on new game the hk ship error is comming. Help me guys.


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 Post subject: Re: HKShip.exe error / game wont start.
PostPosted: Thu May 23, 2013 12:19 pm 
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Joined: Thu May 23, 2013 12:11 pm
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Full Specification.

Intel Core i3 processor
Windows 7 64bit
Hard Disk 500 gb
ram 4 gb
intel HD graphics 1.5gb


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Thu May 23, 2013 12:49 pm 
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Joined: Tue Jul 31, 2012 7:16 pm
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Best to contact tech support about this issue. Make sure you have the latest drivers. You also may want to look in windows event viewer, it's under administrative tools in the start menu. It could contain more info about the crash. If it does it will probably be under Windows Logs\Application.

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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Fri Jun 14, 2013 5:43 pm 
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Joined: Fri Jun 14, 2013 5:34 pm
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GUYS only way to fix this-update your nvidia drivers.http://www.geforce.com/drivers
(um using nvidia vga card.so i dnt know about other vgA cards)try this.


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Tue Jul 02, 2013 3:27 pm 
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Joined: Tue Jul 02, 2013 3:15 pm
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I can fix it and Install Sleeping Dogs in 2 PCs with different Video Card ( ATI Radeon and Nvidia Geforce ) in Windows 7 32bit and 64bit with the same error message "HKShip.exe has stopped working".
1. I downloaded and installed latest DirectX 11
2. I downloaded and installed my latest graphics card in this case I am using NVIDIA GEFORCE 9400 GT for Windows 7 64 bit.
3. Open My computer – Properties – Advanced system settings – select Advanced tab ( Performance – Settings ) – Data execution prevention – Turn on DEP – Add. ( pointing to HKShip.exe file at Sleepingdogs folder ). Close all the dialog boxs and then Restart computer.

I can not post images here, You can see it on http://pojok-it.com/how-to-fix-hkship-exe-has-stopped-working-solved.html

Enjoy!


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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Wed Jul 03, 2013 1:47 pm 
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Joined: Wed Feb 08, 2012 3:27 pm
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Location: Vilnius, Lithuania
Hello RedyMedan, welcome to the forums :)

Thanks for the info on the fix :)

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 Post subject: Re: HKShip.exe error / game wont start. this FIXED it for me
PostPosted: Tue Jul 09, 2013 1:07 pm 
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Joined: Tue Jul 09, 2013 12:58 pm
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Hi everyone
i need the audio file in sleeping dogs game
and thank you


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